Scottish Power Incorrect Reading Submitted

[OldChestNuts]

Scottish power is dragging it's heels to update the correct meter reading. They refused to provide a complaint reference number. This complaint reference number is required as part of the complaint submission form/procedure.

What do I do now? Any help out there, Ofgem?

[goodgoalie]

Ring them - free - on 0800 027 0072, and keep ringing them until you resolve things.

[OldChestNuts]

Had ringing them every other days, despite the promise of getting it updated. It has not happened, when asked for a complaint reference number, they refused to provide. So effectively you can't make a compliant to resolve the issue. I wished I joined another company after seeing so much complaints about this company.

[goodgoalie]

Have you seen this?
https://community.scottishpower.co.uk/t5/Complaints/ScottishPower-Complaints/ta-p/37

[OldChestNuts]

Yes that is the procedure I was refering to. But if they refused to provide a complaint refererence, then means I can't submit a compliant form to the Director. This is the tactic they are using.

[THECORBYLOON]

Reading the complaint process, Stage two is,

"We are working to resolve your issue

We will aim to resolve all issues as quickly as possible and if we can’t resolve your issue straight away we’ll assign your complaint to a specialist complaint handler.

Your dedicated complaint handler will aim to resolve your complaint as quickly as possible. They will keep you informed of progress until we fully resolve your complaint."

Have they been in contact with you as the complaint reference should be on any contact from them?

 

[OldChestNuts]

They would not give out any reference contact details. They just said they will update. But this is 3 weeks ago. The direct debit they are taking is unafforable.

[OldChestNuts]

I even have emailed them with the photo of the meter reading, but with no reply. Look like I have signed up to a sham company. This is causing unnecessary stress on my health.

[Maydup]

You could enter your meter reading online.

You can also change your direct debit online.

https://www.scottishpower.co.uk/affordability

Switch to a smart meter and never have this problem again. I have and no longer have the endless arguments about estimated bills and fluctuating DDs

[bobbinwales]

Good luck. I'm not sure why it's got to a complaint stage.i just give my readings on line. If they've read the meter and done it wrong then your photo should help. If there's is just a estimate then they should accept your correction. my guess is there just very busy as everyone's sending readings in and querying reminds, bills so it may take a bit to sort itself out.

[bobbinwales]

Yes....we got a smart meter 12 months ago and its made things easier.

[barry1010]

It took me many months to sort out my complaints with that company. Stopped me moving to a different when my contract ended. Had to get the ombudsman involved but I was still out of pocket even though the ombudsman found in my favour.
I hope you get it sorted soon, it's a shockingly bad company to deal with

[gingejbee]

Re having a smart meter making things easier.
We don't have a smart meter and have never had any trouble at all with Octopus (the only energy company recommended by Which?).
Send the meter readings online and get an updated account within minutes. No mistakes and never had to contact them.
Highly recommended if you want to change providers.

[calmck]

It took me 3 years for EDF to correct an incorrect meter reading!
The threat to go to the press worked after all else failed. £8000 finally credited back