New Tenants Comments

[HongKongphooey]

My husband owns a victorian terraced house which we lived in for 20 yrs until Sept 2018. After we moved to the other side of town, he kept the house and said he wanted to rent it out. I completely re-decorated it from top to bottom (3 floors) and completely cleaned from top to bottom especially the kitchen and bathroom/toilet. The agent came round to look at it prior to advertising and said how nice it was. One or two of my friends saw it online and said I had done a really good job, and it looked lovely. Finally after some viewings 1 couple with a small child agreed they wanted to rent it. The date was moved back 3 times because the agent said they didnt have the money til payday (he has a low paid job, shes on benefit) They moved in on 22/2/2019. My husband is now managing it himself, the agents final job was to send the inventory which the tenants have made comments all over. They have said every room was dirty, the toilet was filthy, the bathroom was dirty and water leaks through the floor.They said the back yard was full of Cat poo. (We dont have a Cat) and the Carpets ( they asked us to put carpet in the bedroom which was stripped pine floorboards, which we did.)causes itching and a rash. Worse of all they have said there is lice in the top bedroom, which is totally untrue. Alot of these comments dont make sense, I checked and recleaned everywhere before they moved in. I am really really upset and insulted. I feel like asking ane environmental health officer round to confirm this is not true. Why would I let a room my daughter slept in for 20yrs have lice? To make matters worse our old neighbour's and friends next door have complained the tenants continually scream at the kid, and throw cigarette butts outside the front door, and lean on there fence when smoking in the back yard. My husband says I am overreacting. He says he will speak to the tenants Its all making me depressed. I dont know what to do. Any advice appreciated.