If you had got through to them on the phone you would have had the joy of talking to someone in South Africa or the Philippines who probably have no clue what you are talking about. Go with Octopus or someone
Thanks for the info. To be honest any time I set off to arrange or change something when I am tired I can mess up and complicate even the simplest things. Speaking to foreign call centres and having a Scottish accent will complicate it even more.
There actually people who move house on a regular basis! I am going about 0.2 of a mile with no time constraints and help from friends. It is not going badly but its not a pleasant experience!