Computer

[galasalmon]

Hi
I paid £49.99 to Bullguard anti virus in January as it comes off automatically but they are changing to Norton and RBS have changed their Visa card. To Mastercard I took it to the bank and the teller helped me to do this .
Computer now says it has expired and it was renewed 2023. My neighbour spoke to Bullguard on computer and they said they would take it to head office but meanwhile could I renew it @£2499 and they would refund the previous money paid and would phone me next day .I received no phone call and Bullguard still says expired .I do have bank statements to say money has been deducted from my bank account .Any advice please .Thanks

[bobbinwales]

//but meanwhile could I renew it @£2499 and they would refund the previous money paid and would phone me next day//
I defo would'nt pay anymore.. Hope it gets sorted soon.

Am confused though.....did the money actually come out a your bank account.

[galasalmon]

Yes it definitely did.

[bobbinwales]

So Bullgaurd should be able to trace your payment and see its link'd to your subscription.
Maybe its a chance to decide if you really need it... windows own imbuilt ones supposed to be asgood as some of these so you could ask your bank to reclaim the auto payment and save youself £50 a year

[ToraToraTora]

sounds like a con to me.

[gingejbee]

...or use Avast Free.

[Buenchico]

1. Follow the instructions here to seek a refund (and to cancel automatic renewal):
https://tinyurl.com/37veskdd

2. Disable Bullguard/Norton (if it's actually running now) and then uninstall it:
https://www.techsupportall.com/how-to-uninstall-bullguard-antivirus-completely-remove-it-manually/

3. Check that Windows Security has automatically replaced Bullguard/Norton (as it should have done):
Go to Settings > Update & Security > Windows Security > Open Windows Security
(If, for some reason, Windows Security is shown as disabled, click to switch it on).

4. Sit back and relax. You don't need Bullguard. You don't need Norton. You don't need AVG. You don't need Avast. You don't need any other third-party software. Windows Security is all you really need.

[ladybirder]

Such a helpful post from Chris as usual. xx

[barry1010]

I remember the dark ages of having to choose, install, run and maintain anti-virus, antispyware, antimalware, a firewall.

Buenchico is right, I now use Windows Security and don't give all that stressy stuff a thought.

[Peter Pedant]

If you do RBS ( as I do,) they offer a malware package

https://www.rbs.co.uk/fraud-and-security/malwarebytes.html#:~:text=Close-,How%20can%20I%20get%20Malwarebytes%20Premium%3F,you%20need%20to%20sign%20up.

for the many terminals I have that do not run RBS - I use ESET which I find v good