Barclays Bank Contactless

[MichaelZZ]

I've been using contactless for many months and sudde ly have got the message:-

"Unfortunately you can't make contactless mobile payments with this device."

Apparently this is a known issue but does anyone have the answer please?

[Unsureme]

Think you have to use your PIN after so many uses.

[Hopkirk]

All contactless cards occasionally ask for you to insert the card and enter your PIN. This is a security requirement, not a fault.
Perhaps it was your turn.

[237SJ]

I think this relates to a mobile app and not a card..

[Hopkirk]

Aaah, I see.

No idea. Sorry.

[Buenchico]

Does anything here help?
https://unitopten.com/fix-barclays-contactless-mobile-payments-issues/
(If NFC is already turned on, try turning it off and then on again. Also try enabling Flight Mode and then disabling it).

Try opening the Barclays app to see if there's an 'Update your settings' message there. (If there is then, obviously, follow the procedure to do so). Then, irrespective of whether the message was there or not, LOG OUT of the app. (DON'T just close it). Oddly, there's no option to do so from the Home screen. You have to tap your account balance, to view your transactions, and then tap the three dots at the top right. Then log back in again. (If you've updated the settings, you'll then be asked to accept the terms and conditions. Do so). Then log out again. That often fixes problems with the Barclays app (although it can sometimes take several minutes for the 'Contactless' symbol to appear).

Otherwise try going to the app and, rather than typing in your PIN to access it, tap 'Contactless mobile' at the bottom left of your screen. You can then enter your debit card PIN (rather than the app one) to make a contactless payment.

Getting the 'contactless' feature on the Barclays app to work though never seems to be easy. For me, the 'Contactless' icon always seems to be there - EXCEPT when I actually want to make a contactless payment!

[MichaelZZ]

Many thanks for your comprehensive answer Chris.
I have tried all the suggestions (NFC, Airplane, etc) but I still get the message "You can't make contactless payments with this device ..."
Trawling the internet shows I'm not the only one with this problem but the Barclays agent I spoke to had no suggestion other than to uninstall and reinstall the app. I've done this 3 times now. Very frustrating!
Thanks for your sympathy and suggestions though!

[barry1010]

Is it an Android phone that has been sideloaded with a new OS? Is the term flashed, rooted, something like that?

[Buenchico]

Have you tried turning your phone off completely, and then turning it on again? That can sometimes clear app problems.

[MichaelZZ]

Thanks for your replies, Barry & Chris.
a) Not rooted, flashed or tinkered with in any way. The contactless facility on my mobile was working fine until a fortnight ago - apart from the od glitch as Chris described when the contactless logo disappears just as you want to use it. Easy enough to remedy. (If you ignore the "Tuts" from the folk behind you in the queue!)

[MichaelZZ]

Yes Chris, I've tried the old "Off and on again" routine but to no avail. I've also carried out several uninstall / reinstalls and I still get the same error message.
I'm going to try another phone call to Barclays in the morning.

[Wonderlust]

Apologies for the late response to this question. It seems that Barclays have stopped contactless payment and are advising customers to use Google pay (well that's what they told me anyhow).

https://www.barclays.co.uk/ways-to-bank/mobile-banking-app/april-2023-terms-conditions/