Family & Relationships3 mins ago
Compensation For Delayed Flights?
12 Answers
In a nutshell, we're in Lanzarote waiting for our flight to Manchester which should have left at approx 11.30.
Flight departure time is now 21.00.
Apparently there was a medical emergency on the flight down from Manchester and it had to divert to Faro, Portugal.
By the time it got here, the EasyJet crew had run out of hours so a new crew is on its way from Gatwick and is scheduled to arrive at approx 19.00.
I know that you won't receive compensation if it's deemed to be out of the airline's control, but I keep getting mixed messages.
Can anyone say definitively if we're due some compo or not, as it would go a long way to help ease the agony of this 9 1/2 hour delay?
Cheers :)
Flight departure time is now 21.00.
Apparently there was a medical emergency on the flight down from Manchester and it had to divert to Faro, Portugal.
By the time it got here, the EasyJet crew had run out of hours so a new crew is on its way from Gatwick and is scheduled to arrive at approx 19.00.
I know that you won't receive compensation if it's deemed to be out of the airline's control, but I keep getting mixed messages.
Can anyone say definitively if we're due some compo or not, as it would go a long way to help ease the agony of this 9 1/2 hour delay?
Cheers :)
Answers
Best Answer
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For more on marking an answer as the "Best Answer", please visit our FAQ.In order to avoid paying compensation, an airline must be able to show the regulatory authorities that 'extraordinary circumstances' led to the delay.
Although there are guidelines as to what DOES qualify as 'extraordinary circumstances' (such as air traffic management decisions, political instability, adverse weather conditions and security risks) and what DOESN'T qualify (such as most technical problems and internal strike action), it's inevitable that there will be occasions where there are no relevant guidelines and where a ruling from the regulator would be required if there was any dispute over the matter:
https:/ /europa .eu/you reurope /citize ns/trav el/pass enger-r ights/a ir/inde x_en.ht m
However, in the event of such a dispute, I feel confident that the knock-on effects of a medical emergency would be regarded as 'extraordinary circumstances' by the regulator.
Although there are guidelines as to what DOES qualify as 'extraordinary circumstances' (such as air traffic management decisions, political instability, adverse weather conditions and security risks) and what DOESN'T qualify (such as most technical problems and internal strike action), it's inevitable that there will be occasions where there are no relevant guidelines and where a ruling from the regulator would be required if there was any dispute over the matter:
https:/
However, in the event of such a dispute, I feel confident that the knock-on effects of a medical emergency would be regarded as 'extraordinary circumstances' by the regulator.
We got delayed and detoured coming back from Boston in 2017. By the time we got back to Reykjavik our connecting flight had gone. I stood my ground and told them they had to get us home (most people were being put up for the night) and so they flew us from Glasgow to Amsterdam to Birmingham (how to do five countries in one day). Our luggage turned up two days later.
We got the maximum compensation you can get (over a £1,000).
We got the maximum compensation you can get (over a £1,000).
Jno, your post brings back memories for me. I remember being in a panic before my flight to Cape Verde and had to go off to Boots airside to get a pregnancy test. I was still recovering from my ectopic pregnancy and was terrified that if I had another one and needed emergency treatment in Cape Verde, I would probably have had my entire reproductive viscera removed.
I'd say that was a jolly good call by the pilot.
I'd say that was a jolly good call by the pilot.
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