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Animals & Nature0 min ago
Making A Complaint To Booking.com Is Like Looking For Hens Teeth
I recently stayed in York , one night in one place then we moved to another
1, it smelled right through
2, it was put on Booking.com as a triple superior room
3, the owner was of dirty appearance with a dirty tea/ coffee stained vest and shorts below a fat hairy belly
4, he was rude and not helpful
5, has asked us for £15 ( in his hand) when we arrived
6, there was no tea or coffee facilities as he deemed that to be unhygienic
I queried this and told him we’d paid £101-35 on the Booking.com site, he said it was for the extra bed ,I said we booked a ‘triple’ room anyway, we paid him his £15 and left the next morning and found a beautiful little place just outside the City walls, clean and fresh with lovely owners who couldn’t do enough for us
1, it smelled right through
2, it was put on Booking.com as a triple superior room
3, the owner was of dirty appearance with a dirty tea/ coffee stained vest and shorts below a fat hairy belly
4, he was rude and not helpful
5, has asked us for £15 ( in his hand) when we arrived
6, there was no tea or coffee facilities as he deemed that to be unhygienic
I queried this and told him we’d paid £101-35 on the Booking.com site, he said it was for the extra bed ,I said we booked a ‘triple’ room anyway, we paid him his £15 and left the next morning and found a beautiful little place just outside the City walls, clean and fresh with lovely owners who couldn’t do enough for us
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I don’t know what your ultimate goal is - a refund? - but I don’t think you’re going to get anywhere. The best you can do is give him bad reviews on the internet. All businesses dread that. It’s done so no point getting in a pickle over it. Just put it down to experience - and book a well-known brand - tried and trusted - next time.
Booking.com is just a platform for hotels. There T&C make it clear that they have no responsibility for the Hotel and your contract is with the hotel. Basically gives them the right to 'wash their hands' of any problems.
I will give them their due though, when they messed up a booking we made they volunteered and paid the extra 400 euros that their error caused.
I will give them their due though, when they messed up a booking we made they volunteered and paid the extra 400 euros that their error caused.
13.19 Not sure why you think I'm trying to trip you up? In what way? Just asked if the bed linen was clean, didn't get an answer so I assume it was, because I don't know of anyone who would sleep in dirty smelly bed/room. Maybe it would have been a better idea to have walked away on the day you arrived, and didnt pay the £15. Your complaint would now be more valid. Like Judge judy would say, you ate the steak, so a little to late now. Paying the extra £15 is also seen to accept what you now complain about.
NiceB1
The beds were clean otherwise we wouldn’t have stayed but it was never a superior triple room as Booking.com advertised as, and as for the £15 , No , I don’t want it and am not bothered about it , I thought my complaint was going through the agent , clearly their policy is to allow messages back and forth on their site which I don’t want any part of, I hope this helps?
The beds were clean otherwise we wouldn’t have stayed but it was never a superior triple room as Booking.com advertised as, and as for the £15 , No , I don’t want it and am not bothered about it , I thought my complaint was going through the agent , clearly their policy is to allow messages back and forth on their site which I don’t want any part of, I hope this helps?
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