Icloud Won't Delete Account

[BobbyBobBob]

I Recently noticed that the user name associated with iCloud on my iPhone 5s is in another name. (Probably the previous owner) I could have sworn I changed this when first bought it but obviously not. Anyway, I want to change it to my user name now and seem to be having difficulty doing so. It won't let me delete account to add a new one in my name unless the previous password associated with the old owner is put in, and I don't have that now. It also won't let me switch off find my iphone unless old password is typed in, but it did let me turn it on without old password........strange.

ANyway, I have tried contacting the person I bought it off but no answer. The phone itself works perfectly, it's just I can't log into iCloud or delete old users iCloud without the password.

IS there any other way round this??

Thanks

[woofgang]

have you tried resetting to factory settings through itunes?

[BobbyBobBob]

Yes. Unfortunately it won't let me do this until I turn off 'find my iPhone' which it won't let me do without the same password for the previous unwanted iCloud account.

I've also tried connecting it to my macbook in the hope that it spots two separate iCloud accounts (the correct apple id on mac, and the wrong one on phone) but nothing happens

[woofgang]

Hmm You could try popping into your local applestore if you can prove that you bought the phone....

[Fitzer]

Security feature introduced by Apple to prevent people stealing phones and selling them on, the original owner should have unregistered it before sale, pretty unlikely Apple will do anything otherwise the security wouldn't be worth anything. Going to have to keep trying to contact the seller I'm afraid

[sherrr]

You could do little to remove the previous iCloud account unless you get the password from the seller. Or, you can try to bypass the account directly with a removal tool and set up a new Apple ID after that. You can try Joyoshare Activation Unlocker or other tools to do that.