Full Fibre

[jennyjoan]

When my full fibre (against my will) was put in last year to my house - they drilled a hole to the more or less the wall between the hall old living room so the wireless work is inside my living room against the wall. When I need to access it, I have to push a very heavy settee down a bit - then move a mahogany table that holds a lamp to get access to this. A bit of fiff faff

At the time I asked the operator could he insert it in the computer room and he said NO

For years I always had it in my computer room and if anything was wrong I ccould have corrected it - you tried and that and usually that fixed that.

Is there any thing that can be done by a Professional to do this for me. Thanks

[Oldandconfused]

Apologies, I don't understand - who forced you and how?
I was advised that I could have my connections anywhere I wanted and chose to have it in my study/Den/hidyhole.

Have you complained to the company that installed it?

[gingejbee]

How was it put in "against my will"?

[jennyjoan]

nope the lad absolutely no - and so I thought that couldn't be done.

[jennyjoan]

who would be the company that installed would that be OPen Reach or BT - wouldn't have a clue to call

[Oldandconfused]

Openreach are the builders and BT are the suppliers.
But, if you were happy with your previous speeds and internet who forced you to have full fibre?

[ToraToraTora]

I don't understand what do you mean "wireless work" - router? where is the outside wall that it enters the house through? Where is the "computer room" in relation to that? Can you draw it as it is and how you'd like it on paper and post a picture?

[barry1010]

Oldandconfused, my supplier has told me there will be no choice when it is my area's turn to be upgraded to full fibre to the home. The current system will simply be switched off for everyone in the area

[Oldandconfused]

Taken from Openreach sites - so if your master socket was in your 'computer room' they should have installed it.

we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house.

[jourdain2]

barry1010 Openreach are currently installing wiring etc. needed to upgrade to 5G in about 6 months. A leaflet came round to every house asking people to be a 'sponsor' as they needed a certain number to make it viable. It has taken them months to reach that level because many people, including ourselves, don't want it - the price they quoted was £9 a month dearer than our current arrangements. As we don't stream netflicks or use any of the other services they vaunted as faster and better - we tore ours up and binned it. Nothing was said about losing the service we currently pay for.
As a village what we want is for the phone lines to stay, but they are being removed. We get a lot of electricity cuts and now we have no phone during those times, so it's worrying in case there is an emergency (no mobile signal in the house).
Anyway, I don't see how they can simply cut off half a village.

[barry1010]

Jourdain, my provider is nothing to do with OpenReach, it has its own network.

[barry1010]

Also my phone won't work at all in a power cut, never has and never would, in any property. It's this phone https://www.argos.co.uk/product/5412318?clickSR=slp:term:bt%204600:3:61:1
If it is unplugged from the mains, the handset just displays 'searching for base'. Towards the back of the manual, in small print, it states it will not work in a power cut so an alternative is needed to call 999 in an emergency. Many people have this phone and don't realise that.

[jennyjoan]

I typed an answer thEre and lost it.

MY MAIN QUESTION IS HOW TO GO ABOUT GETTING MY 6 MONTH WARRANTY OR SORRY ABOUT THE FULL FIBRE BLOODY NIGHTMARE.

it is due in October so I will have to get on the ball next week and get an appointment

[jennyjoan]

TTT - one has a living room where most of my friend have theirs - my old one sat beside my main massive computer upstairs in the spare room - so whenever some thing needs adjusted I have to go up and stairs ( am exhausted so far) as I cleaned there (in living room and knocked some plugs out)

[barry1010]

JJ, did you buy the car from a business or a private seller?
Warranties aren't really worth the money they are written on. Can you post a link to the advert?

[Toorak]

JJ - I have copied this to your motoring thread

Hope that is ok, otherwise some may not have seen it

[jennyjoan]

this is what I have been told the wires for the phones for years have been copper and they have turned out too expensive) and what they want to do is change the wires to either plastic or glass. This is going ahead whether you like or not and will be done by 2026.

[jourdain2]

It's dreadful - no-one seems to care that many people do not have an alternative. I can think of at least 6 families who don't have a computer of any sort, shape or description - and that's in one village of some 200 dwellings (tops). They probably don't have a clue about what is happening (one of these is housebound and 94). The 'mobile' masts are on top of the hills either side - so there is no real signal in the valley.

[mjwman]

Whatever the cause is a way to fix it would be to leave the hub where it is and use Power line adapters which uses the ring mains to carry the signal.
Plug one into a socket and connect to the hub with an ethernet cable. Do the same to the computer and all sorted. I am using my PC upstairs in "the office" right now and it has worked fine for years.
TP-Link TL-PA4010 KIT AV600 Powerline network adapter (500Mbps, 1 port, energy saving, plug and play, compatible with other brand adapters, set of 2) white

[barry1010]

Powerline adapters are great but won't help JJs problem of having to move a lot of heavy furniture every time she needs to physically access the router