Jessops transferred some photos on to a DVD - when I put it on to play it states "not compatible". ? reason and is there any way I can get it to play? Other DVDs are OK.
What do you mean by "play"?
Are you putting the disc into a PC or a DVD player?
If it's a PC, can you "explore" the disc and see what files are on it and in what format?
Do you expect it to list the contents and allow you to choose which file you want to display or do you expect it to show the pictures one by one?
Since photos are not a video format, they are not converted to a DVD. Instead, photos are converted to a photo CD, designed for use on a computer, not a DVD player. This disc will not be playable as a movie to watch on your television.
In that case I suspect Jessops have simply copied the photos onto a DVD as JPEGs. If you want them to play on a DVD player you need to tell Jesspos that as the format is completely different.
Does your TV have a USB that will read photos? It is surprising how many do.
It would be an easy thing to get the photos on the DVD transferred to USB.
In the meantime dig out the manual for the other DVD player or look it up online and see what formats it plays, assuming it is not hooked up to a tv
Years ago there was a format called PhotoCD. The photos would be stored on the disk in PhotoCDformat, not as jpgs.
For DVDs photos can be stored as jpgs. Some DVD players don’t care where they are stored on the disk, others expect them to be stored in folders. No folder = nothing to play.
There is also the option that the DVD is created in a format that can only be read by a PC (and thus not readable by a Mac either). This also means that other files could be added to the DVD.
What you need is the DVD to be mastered/finalised and it should be readable by anything - but the location of the files would still matter.
The bottom line is we need to know exactly what format the disc is written in and without a DVD reader attached to a computer we're struggling unless Jessops are able to tell us.