Ms Outlook Hotmail

[Barquentine]

Since March this year (2023) my Hotmail inbox has been "full" so I cannot send/receive. I have had that account since 1999. It had 95,000 emails (mainly spam/ads). I have whittled that down to 57,306 but the same message "5.1GB used of 5GB (103%)" stubbornly persists. I am beginning to think that is a fake message since I've reduced the inbox by almost 1/3rd and the message has not changed. Any advice/similar experiences gratefully received.

[-SharonA-]

Wow that's a lot of emails. I would carry on deleting them.

[jno]

Hotmail say they allow 15GB of emails so yes, it could be a fake

https://answers.microsoft.com/en-us/outlook_com/forum/all/is-there-a-limit-on-amount-of-emails-in-hotmail/726036b4-6000-4703-a1bd-c9c84fcb14a9

[barry1010]

50,000 emails uses approximately 5GB so you need to delete a lot more.  Check for large attachments, too

[barry1010]

I can't see how it can be fake if you can't send or receive emails.

Is it your OneDrive storage that is full?

[Fitzer]

Have you emptied the deleted items folder?

[barry1010]

Good point, Fitzer.  Empty the bin and spam/junk folders