Utility Provider (Gas And Electricity)

[theorganicgardener]

Hello,

I am looking to change my utility provider (gas and electricity) shortly. Can anyone recomend a good company from your own experience and any that I should possibly avoid. I am not necessarly looking for the cheapest. I am also looking for a company with a good customer service record and preferably a customer service centre in the UK.

Thank you

[theshedman]

We are with EON Next and find them ok.  Our deal means that we are £50 a year lower than the price cap too.  Customer service has been good and has always been in this country.

[Atheist]

Octopus. Very communicative (email reminders to read the metter and submit readings online), regular emails re any price changes (just received a mail notifying that based on my usage they will reduce my monthly dd payment from £102 to £74). Of course I can't guarantee that all will be roses, but my personal experience is good.

 

[brainiac]

I was forced onto E.ON Next when Npower failed and I have found them to be pretty good.   I have the email address of someone who deals with my account and I make sure they have accurate up-to-date readings ( I do NOT want a smart meter!) especially when the tariffs change, as they have recently been doing every three months.

[Canary42]

Octopus suits me at present.

[gingejbee]

Been with Octopus for a couple of years - very good all round.

Which? has only three Recommended energy providers...Octopus, Ecotricity and "E" (the latter for pre-payment mainly). Octopus has been a Which? Recommended Provider for seven consecutive years.

[miser]

If you do decide to sign up with Octopus we will each earn £50 if you quote the link below

https://share.octopus.energy/grape-emu-298
 

[bookbinder]

We are with Ovo. No problems with them. I send them a meter every month (when they ask), and they take their money via a direct debit. As long as they keep the gas and electricity flowing, we're not complaining.

[Peter Pedant]

do NART do Scots  Power - their terrible reputation is well deserved. I did it once ( I thought it might be convenient to continue in a different name, from a fleeing tenant.) I am surprised I am still alive quite honestly

Pure Post Office - Of my last six payments  - five have been taken ( money out of my bank account) but have 'not migrated' to gas / elec acct. ( Double entry to single entry error) as in the Post Office scandal ? Yup - but the difference is that I can show a payment to Scots P - and the SPMs cdnt. £150 later I was still cut off. 

The hello - girl was insistent that I listened to the pro-forma "explanation" and ( seemed to ) expect me to say " o yeah, that is OK then", keep the money it doesnt matter.....

I thought she was going to pull the abuse plug ( you know like the mods do on AB) to avoid giving any service. And I was going: " I paid me munneh - where's me leccy?" in a right common accent....and she was going like: listen, I said listen, will you listen to me yeah?

Mystic Meg ( of Utils) says - if you go scots power  - you will DDDDIIIIIIEEEEEE!

 

[Rosie29]

I was moved to Octopus from Bulb and I find them good to deal with.

[drmorgans]

 

 

I am with Octopus too. Happy. They ask for readings, they get them, I get a bill. Everything seems in order. Haven't had a problem, so no need for "customer services".