How Long Might It Be Before The Refugees...
Food & Drink1 min ago
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Why would you ever trust any outlet to not give it to you?
I saw this on social media a few days ago and in that article the mother stated at the inquest that she didn't think the barista had heard her properly at the time!
Then according to this article, at the dentist where the daughter started vomiting apparently they offered an Epi pen and mother refused saying she would get some antihistamines....
The mother knew her daughter was allergic to cows milk. So she didn't order cows milk she ordered soya milk.
Sounds like the shop was sloppy about hygiene and didn't wash the jug before using it, and it was contaminated with diary milk.
An entirely preventable death because the barista did not understand what they were doing due to poor training.
“An entirely preventable death because the barista did not understand what they were doing due to poor training."
If only it was that simple, but that’s not what the Coroner found at all:
“Dr Radcliffe said: ‘The root cause of this death is a failure to follow the processes in place to discuss allergies combined with a failure of communication between the mother and the barista.’ “
There was a factual dispute over what precisely the mother had told the Barista. In any case, in my view anybody who suffers from a life-threatening allergy to milk and goes to a place awash with the stuff for a cup of coffee is irresponsible in the extreme. To do so without an effective treatment with them simply adds to that irresponsibility.
Busy staff in such outlets should not be expected to take responsibility for somebody’s safety in this way. They should simply make it clear that they cannot ensure their offerings are free from allergens and leave it to the individual (or their parent/guardian if they are too young to take that on themselves) to make a decision.
"I wonder if Costa's website contained the sentences cited in this thread at the time of the death?"
I'm pretty sure they did but cannot prove it.
However, even if they didn't, anybody who suffers from a life-threatening allergy to milk (or has a child who does) and who buys a drink in premises where the overwhelming majority of drinks they prepare contain milk really needs their bumps felt.
It is not the responsibility of hospitality outlets to keep people safe when they are unfortunate enough to be allergic to an everyday product which they use, and they should not need to post notices to remind their customers of that.
I disagree with the coroner's findings. The root cause of this tragedy was the child's mother taking her to premisies where there were large quantities of what, for the child, is a deadly substance. She should never have set foot in the place. It was exacerbated by neither of them carrying the effective antidote they both knew she might need.
People need to take responsibility for their own safety.
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