ChatterBank9 mins ago
Ask For Angela? Right Oh!
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For more on marking an answer as the "Best Answer", please visit our FAQ.As I didn't know about about it until I read that article earlier today then I reckon most of the public don't, including new bar staff; and even a short training session to new staff is likely to be forgotten given that asking for someone seems a fairly normal thing to do anyway, so it may not trigger anything. Hardly surprising then that it ain't taken off well. (The managers not being aware sounds like a corporate failure though.)
Why did they not make the blatantly obvious choice of choosing a trigger word that could not get uttered in any usual circumstance, and which would inevitably trigger recognition ? But no, they had to stick to the xxxx's law type naming convention.
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