how do i call a mobile abroad?

[lucyshandbag]

i need to get intouch with my nana who is in spain. i have tried phoning her mobile but nothing is happening. do i need to dail a code or something first?

[chrisuk013]

do you have the international + premiun rate lifted on your account...?,You just dial you nans numbers per her normal number but as she is logged onto a foreign network it maybe classed as an international call.post back and i will help you

[lucyshandbag]

a few of us in the family have tried to phone her mobile from different phones, it just keepes saying either "the number you have dialed has not been recognised" or "cannot be connected.please try again later". not sure what kind of account i have, but i can't phone premium numbers. i have tried dailing her mobile number on its own and with 00 in front of it, but no joy. does this help? thanks.x

[almcd007]

You might not be the root of the problem - it may be her !

a) She may be in an area not covered by her provider
b) She may not have international roaming - which is the most probable cause.
c) she may have her phone off - I know my mother in law turns hers on when she makes a call and off when she's finished !!!

If it's an emergency can you call the hotel/travel company or someone she's with ?

[almcd007]

You might not be the root of the problem - it may be her !

a) She may be in an area not covered by her provider
b) She may not have international roaming - which is the most probable cause.
c) she may have her phone off - I know my mother in law turns hers on when she makes a call and off when she's finished !!!

If it's an emergency can you call the hotel/travel company or someone she's with ?

PS You should just be able to dial the number - no prefix just the number

[chrisuk013]

what network is she on...?,Is she a payt customer or contract?.

[VannaB]

why not try it with the prefix? EG if she was calling you in the UK she'd have to type in +44 then drop the first zero from your mobile number. To ring Spain you should type in +34 and then her number. Hope this works! Spanish mobiles need the country prefix first if dialling from another country

[VannaB]

PS...after +34 drop the first zero from her number!

[chrisuk013]

Your information is not right,you only need dial the number as it appears in her phone book

[oldwoman]

Lucy if shes in hospital it will probably be switched off.

[ugly_bob]

the number you need to dial starts either 07.... or +447.... or 00447.... It doesn't matter which you use.

using the Spanish 34 code wont help. That's only for Spanish phones. The previous answer from almcd007 gives you the reasons why you may not be able to reach her on it. If she's usually got her phone on, I would guess it's her not having roaming enabled, Spain is pretty good for network coverage generally, and all the UK networks can be used over there on partner services as far as I'm aware.

[lulacat]

Does your Nan have an English or Spanish mobile? I live in Spain and all mobile nos. begin with a 6. So from Uk it would be 00346 - - - - - - - -
For a UK mobile it would be 00347 - - - - - - - -
Hope this helps!