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Microsoft Word won't open
8 Answers
Daughter just phoned in blind panic. She's away at University.and must hand in essay Tues am. She has a new Sony Vaio laptop but cannot open 'Word'. Apparently the hourglass (where her cursor is) just runs and runs and although she has the 'Word' square in the centre of the screen, it just will not open. Is this a hardware or software problem? I suspect that she just needs to reload the Office 2000 disc - If she can find it together with the necessary security code, but really, I just don't know. Help urgently required.
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One thing to try: Locate her "Normal.dot" file and delete it. This may allow MS Word to open.
Not clear what advice you're asking for about openoffice.org?
If you mean is it a good idea, the answer is yes, definitely. It will open all her existing Word documents. Personally, I uninstalled MS Office, because I preferred OpenOffice (by the way, it's not just a word processor, but a complete office Suite)
Not clear what advice you're asking for about openoffice.org?
If you mean is it a good idea, the answer is yes, definitely. It will open all her existing Word documents. Personally, I uninstalled MS Office, because I preferred OpenOffice (by the way, it's not just a word processor, but a complete office Suite)
I presume this is a document that has been saved beforehand and won't open in Word. Has the computer been re-started and does the same problem occur?
As an intermediate remedy you could rightclick the document and try to open it with Wordpad, or even notepad. You will probably loose some of the formatting but at least you'll be able to get the to text.
As an intermediate remedy you could rightclick the document and try to open it with Wordpad, or even notepad. You will probably loose some of the formatting but at least you'll be able to get the to text.
1) try restarting the laptop, and trying again.
2) do what rojash says, and try deleting normal.dot (tell her to goto start -> find files and folders), and search for it there.
3) if it still won't work, download openoffice. as the above say, it's brilliant. it's all I use too. it has a replacement for word, excel, powerpoint and access, as well as other extra goodies that even microsoft office doesnt do.
2) do what rojash says, and try deleting normal.dot (tell her to goto start -> find files and folders), and search for it there.
3) if it still won't work, download openoffice. as the above say, it's brilliant. it's all I use too. it has a replacement for word, excel, powerpoint and access, as well as other extra goodies that even microsoft office doesnt do.
If she has the original Office 2000 disc, it may be worth downloading "Magical Jellybean Keyfinder" (http://www.magicaljellybean.com/keyfinder.shtm l), which will show the security key that Office 200 was installed with.
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