How is this for BA service

[KARL]

A while back I bought a long haul out-and-return ticket with BA via Heathrow. The arrangement was made a month in advance and I chose the cheapest price which in effect means I cannot change anything. Within two weeks BA sent me an e-mail saying my return flight to Heathrow was cancelled and that they had re-booked me a day earlier and no need to contact them if I found this acceptable. Although this was obviously not what I wanted, a day later than planned would have been unacceptable so I did nothing. Now that my return date is approaching, I re-confirmed my booking as is required in this case. It turns out the second leg to my regional airport was still fixed for the original date, meaning an enforced 24 hour stay in London. Thankfully, BA (overseas local) have agreed to place me on a flight from Heathrow on my day of arrival, but a later one because no seat is available on the original timing in my fare class � the flight is not fully booked. I accept that Londoners will find this difficult to understand, but for me being there for no particular-and-pressing reason is unattractive. BA here say their hands are tied by the system, BA UK (headquarters, and frequent flyers club of which I am a member) will not discuss this with my wife who has tried on my behalf to sort it � they quote the UK's most abused piece of legislation: the Data Protection Act. Imagine, BA cannot get their software organised so as to seamlessly cover all booking-and-ticket-linked flights. I wonder how many others are similarly affected.

[lady_p_gold]

Sounds like a bit of a **** up you could always try writing to the MD, usually works. However as far as speaking to your wife, fair dos she could be anyone and they should not really discuss things with anyone else so I think that is fairly standard practice. Even if she is your wife she could be a Heather Mills McCartney waiting in the wings to see what you are up to !!n

[NORMANTHEDOG]

they do it all the time,dont use them again,they will realise they are muppets in the end when its too late

[Dassie]

Sounds like today's typical level of service in this Country !.

Nobody is capable/ can't be bothered/ sees/ thinks further than the end of their nose ( fill in the appropriate words )and beyond the obvious. Then they blame the computer system. I thought people controlled computers and not the other way around!

[jno]

I'd write to the travel pages of the newspapers to point this one out; the Sunday Times and Daily Telegraph travel pages both print readers' complaints and in some cases investigate and try to get compensation where appropriate. No harm in trying to make this behaviour public... more public than AB, anyway. Airlines do react to bad publicity (eg BA and the crucifix business).