Shopping & Style2 mins ago
Help with laptop please
6 Answers
I thought I was being good when I went to the Microsoft website to check out any updates.I found three and started to have them installed.I then received a message saying that the update concerning the mouse driver had not been installed as the mouse I was using had not passed Microsoft's check.I ticked a box saying "continue anyway" and a few seconds later a blue page appeared saying that Windows was being closed down.Now when I try to boot up I get a flash of this blue page and it does not boot up.
What can I do please ?
What can I do please ?
Answers
Best Answer
No best answer has yet been selected by hardy49. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.Sounds like you are using a mouse driver that has not been approved\certified by Microsoft for use with your operating system.
When you boot up you should see a screen that prompts you to press the F8 function key. Do that then select Last known good configuration. That should put the mouse driver back to the previous version.
Once you get back on search the internet for the latest driver for your mouse.
When you boot up you should see a screen that prompts you to press the F8 function key. Do that then select Last known good configuration. That should put the mouse driver back to the previous version.
Once you get back on search the internet for the latest driver for your mouse.
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