Is it worth complaining?

[steve208]

I recently had lunch at a tesco cafe and found the service and hygine left something to be desired, should i bother complaining about this?

[beejaybee]

Ofcourse you should. Get a customer complaint form from the customer services desk.

[steve208]

Ok i will complain but will write a short leter as i think it maybe able to express what i want to say better.

I work in retail and at my store we are always being told to keep our levels of customer service up. I dont work in our instore cafe but know the hygine rules etc and soem of these were clearly not being adeared to at the Tesco cafe!

Anyway thanks for answering my question. I feel bad about complaining that the people at the store will get in trouble, but i mean there were 6 staff there and the place was not very clean or tidy.

[Cheekystar]

in my experience of complaining to Tesc's it makes no difference what so ever!

[crisgal]

I hate the tesco cafe!
Ours is always a bit grubby, the staff never seem to have a clue and the food is of a very poor standard.
We have tried it on and off for a few years and it's always made us feel quite cross!
Our local one has been revamped but it's till rubbish!
If we need a snack, we just have a bottled drink and a kit kat or something now.
It's almost as if the staff, including the manager have never had any training in catering or dealing with people!

[chazza]

I was about to say the same as Cheekystar, my family and myself have written more than one letter to Tesco, one a complaint and one an enquiry and they tend to just ignore any correspondence

[beejaybee]

I`ve been very lucky with all Tesco`s I`ve been in. I`ve found the staff exteremely curtious & very helpful. Any comments I`ve made have been taken on board.

[loukr]

Tesco are rubbish with dealing with this sort of thing, I put in an application form once (STUPID.. i KNOW!) and they never got back to me, not a word. Try complaining to head office if you get no correspondance in the store. good luck. Lou

[KLAND]

I had a bad experience in a Tesco cafe, I complained and they sent a �10 voucher!

[Buenchico]

If you're thinking of complaining to 'head office' make sure you know which company to write to. Many of Tesco's cafes aren't run by Tesco (even though you still get Clubcard points on purchases). In general, it's only the smaller Tesco stores that have cafes run by Tesco. All of the Tesco Extra stores and most of the larger Tesco outlets now have cafes which are run, under franchise, by Eurest (which, incidentally, is the same company which runs all of Sainsbury's restaurants).

My experience is that the Eurest-run Tesco cafes are far better than those which are still directly under Tesco's control but it's possible that you may have experienced an exception to the rule. Look for a sign, usually by the tills, saying that the cafe is operated by Eurest. (Alternatively, check when breakfast is served. If it's all day, the cafe is run by Tesco. If it's only up until 1130, it's run by Eurest).

If you need to contact Eurest, the address is as follows:
Eurest
Rivermead
Oxford Road
Denham
Uxbridge
UB9 4BF
Tel: [phone]

Anyway, however bad it was, it will still have been better than the vast majority of Asda cafes!

Chris

[ian 85]

the majority of Asda cafes will be run bi Eurest.