How do i get my laptop to connect to the internet?

[jipsquithesq]

my laptop connects to my wireless modem, but will not find a valid ip address, my isp will not help saying it's the laptops fault and dell will not do anything cos it does link to the modem so they washed their hands.

Help!!!

:-(

[Ethel]

Try the following:

1. Turn the whole lot off. Turn on again in this order exactly:

Modem - wait at least 30 seconds
Router - (if seperate) and wait...
Laptop.

If that doesn't work:

2. Disable your firewall

If that's no good

3. Check your isp address matches the router address.

[jipsquithesq]

the ip doesn't match, and i have no idea how to fix it :-(

[puzzlesRus]

If you know the IP address of your router - eg for netgear it is 192.168.0.1, then try changing the address to that in your laptop

[puzzlesRus]

Sorry, I should have said, then log on to your router from the laptop, using the router address (preceded by http://)

[jipsquithesq]

i can access the router already, and i know what the ip should be, i just have no idea how to go about changing it
lmao

:-(

[Ethel]

Ok - right click on the wireless icon in your taskbar.

Click on Status

In the General tab - click on Properties

Click on Internet Protocol (TCP/IP) - and click Properties

In General

Use the following IP address

And insert the address you want.

assuming your router ends in 100 try 101 or 102.

[fo3nix]

If your router is acting as a DHCP server (they do by default), then your IP address should be set to be assigned/obtained automatically (in the place ethel gives instructions to goto).

[jipsquithesq]

oh this is killing me, i've manually set the ip addresses, it tells me i'm connected, yet doesn't work... ******

[j2buttonsw]

I am a bit confused here. Your router/modem will have 2 IP addresses, the first is a public IP address that the modem/router uses to communicate with the rest of the world. It is normally supplied by your ISP (unless you have bought a static IP address). The public IP address ranges inclued ALL except the private ranges (192.168.x.x, 10.x.x.x, 172.16.x.x - 172.31.255.255 plus 127.0.0.x). You then have a private IP address which allows your laptop to communicate with the modem/router. These are in the private IP address ranges (see above). As said, the modem/router will have 2 IP addresses (a private and a public) whereas your laptop will only have a private. The confusion is what IP address are you talking about? My guess is the public one for your modem/router since you say you can view the modem/router from your laptop. Unless you have bought a static IP from your ISP then the IP address will be picked up from your ISP through DHCP. Are you putting a private IP address in as the public IP address of the router? It is very unusual to have to put the public IP address in (unless you are a business and need a static IP address for MX/DNS records).

[puzzlesRus]

Just a thought - Have you checked that Wireless access is turned ON, in your router settings ?

[StewyGriffin]

Have you tried switching it off, then back on again? Thats what my work I.T. dept recommends. ;-)