Thoughtless company

[manxbiker]

I lost my wife suddenly almost 5 years ago we were not married long she had bought an dyson cleaner from a major mail order company who I shall not name she had only made one payment on it whan she died we contacted them and on production of her death certicficate they wrote the account off and I kept the cleaner fair enough good company but yesterday I get a bill off them addressed to my late wife for �45 seeing this i was a little surprised and anoyed so I contacted them about it and explaned the whole story and their answer was it was the renewal of the insurance for the cleaner which i didnt know had an insurance in the first place and when I explaned yet again about my wife what do I get oh someone must of got some old files for 5 years ago but i am afraid you will have to pay it my answer to them get lost and try and make me then i slamed down the phone rather upset and annoyed did i do the right thing or not

[sunnyday2d]

hi manxbiker,
i think i would have done exactly as you did.
some of these large companies today have no
compassion, all they are interested in are profits.

[redcrx]

disgusting attitude for them to have. And even if you wife had not passed away they cant force you to pay for insurance, after 5 years you may not even have owned the product still.
Give their customer service department a call and speak to someone in a position to ensure you get no further phone calls, an apology would be nice too but it sounds like their customer service isnt that good|!

[Liza B]

I am sorry to hear about what happened to you, it could have been that all dysons come with a 5 year parts and labour guarantee and this had come to an end and the computer sent out your letter asking if you wish to re-new it. Once in the system it is not always easy to take it out. I only know this as the company I work for sell dysons and I know we give customers the from to fill in for the free guarentee.
I can understand how distressing if must have been for you, and to be honest I would ignore the letter.

[lady_p_gold]

I can understand how it could be an administrative error but as soon as you explained they should have changed it - one mention of contacting the local newspaper should shut them up, or maybe you should just go ahead and do it anyway after the way they treated you.

[heathfield]

Don't phone or email a complaint. Write a letter. They then can't give the excuse of 'We don't have any record of that'.

[gardenmad]

Oh, you poor thing, so sorry to hear of this - be assured lots of people are sending you sympathy - on the dyson question - why don't you contact the Daily Express - they have a feature called the Crusader which takes up consumer problems - you can write to them at the address below, or email to: [email protected] (If you write don't send any documents - only photocopies if you must, but I wouldn't to start with.)
The address is: The Crusader, Daily Express,
10, Lower Thames Street,
London EC3R 6EN.

Best wishes

[kjn2]

Personally I would ignore them, Strange thing happened to me a couple of weeks ago, I has a telephone call from a Company which I did not grasp the name of at the time (somethikng like".... electrical company" asking me if I wanted to renew the maintenance/insurance contract on my Dyson strange request considering that it was thrown away at least three years ago,

[novalis]

I agree that you should write a letter. Your local library should be able to supply you with the name and HOME address of the chief executive office. Write to him/her there and not at the company's office. Lay it on with a trowel and stress that you want an apology and some form of compensation for the distress caused. Too many companies lose sight of the fact that their customers are the most important people. This one certainly has.
Hope all works out well for you.

Best wishes,

Novalis.