Film, Media & TV6 mins ago
consumers rights
does any1 know where i stand with my statutory rights.
i recently brought a brand new treadmill from a mail order catalogue.after only 3 days it stopped working..do i have do accept a repair or can i demand a replacement ?
if so do i go through the catalogue company or the manufactors ?
i recently brought a brand new treadmill from a mail order catalogue.after only 3 days it stopped working..do i have do accept a repair or can i demand a replacement ?
if so do i go through the catalogue company or the manufactors ?
Answers
Best Answer
No best answer has yet been selected by sue w. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.Your contract is with the catalogue company.
The law requires that goods be as described, fit for the purpose and of satisfactory quality - Sale of Goods Act.
Your treadmill is not of satisfactory quality, so you should reject it and get a full refund. You should be refunded all carrriage costs and payments. As it has broken so quickly, do not accept repair and accept a replacement only if that is what you want.
Here is a template letter if you get no satisfaction by telephone:
http://www.consumerdirect.gov.uk/after_you_buy /making-complaint/template-letters/faulty-good s/
The law requires that goods be as described, fit for the purpose and of satisfactory quality - Sale of Goods Act.
Your treadmill is not of satisfactory quality, so you should reject it and get a full refund. You should be refunded all carrriage costs and payments. As it has broken so quickly, do not accept repair and accept a replacement only if that is what you want.
Here is a template letter if you get no satisfaction by telephone:
http://www.consumerdirect.gov.uk/after_you_buy /making-complaint/template-letters/faulty-good s/