interview

[zozotickle]

help, ive been asked to go for an an interview for a job which i would love to do but in the interview they have asked me to do short task on writting an email and talking on the telephone to test my customer service skills and if im worth employing, please can anyone give me any tips on how to do this or wha o expect. thank you

[misstery]

1. Stay calm and when on the phone speak clearly, naturally and smile when it's appropriate (some say always smile but you can't always - how can you sound sympathetic whilst smiling?) Stay focused and understanding and most of all LISTEN. Customer service call taking is all about making sure you listen, get the facts right, write them down (or type them in to the CMS), repeat them to the caller to ensure you've got it right and then try to resolve the issue.
2. Write the email professionally - ensure the spelling is correct and use correct punctuation and sentence structure. It's not an IM. Pretend it's a letter because in fact it is. Business emails are formal, unlike personal ones.

They cannot expect you to know how to escalate a problem or hand it over. They primarily want to know how you are going to interact with the customer and essentially how you will portray them as a company. So make sure your every word - written or spoken - is both friendly and professional.

Good luck!!!

[zozotickle]

thank you your reply, it was very helpful. Finger crossed it goes well!