For Ethel

[Whiskery Ron]

Hi Ethel.Re your answer to my query ''Mozilla Thunderbird'', (16/06/07) and your answer to Juno (16/06/07),I have installed the Comodo Firewall, and i'm afraid I still have the problem with Mozilla Thunderbird( wont stay on screen)

[Ethel]

I am thinking, I will get back to you.

[Ethel]

Can you state:

OS - windows xp, for example

Browser - IE6

Otherwise we could be barking up the wrong tree for hours.

[Whiskery Ron]

Windows XP & IE7

[Whiskery Ron]

Ethel, I've just had another thought, I'm always trying to figure out what's wrong at my end when I get a problem, I suppose it's possible that the fault could be with the supplier, I await your comments ,Ron.

[Ethel]

Two thing to try before we delve deeper:

1. Try starting it in a different manner - if you normally start it from a desktop shortcut, try starting it from the start menu.

2. If that is no better - do you have the option to open it from the start menu in 'safe mode'? If so, try that.

[Whiskery Ron]

Same response everytime .

[Ethel]

Have you tried uninstalling and reinstalling?

[Whiskery Ron]

Yes Ethel, 4 times in last 2 days.R.

[Whiskery Ron]

Hi Ethel,I have tried once again. I have uninstalled & then downloaded Mozilla Thunderbird (5th time),still not working, I don't want to waste any more of your valuable time so I have uninstalled it once more & am going to abandon it. Thanks very,very much for trying so hard to help.Regards, WR.

[Mattk]

The problem here is that you have asked only 1 person to answer your question and i have never understood why people do this.

Ethel is very knowledgable but so are many many others on this site.May i suggest you repost to everyone ?

I am not avoiding answering your question btw....i just dont know the answer !