Consumer Law - Services

[Scotters]

I recently went to a hypnotheratist who's policy asks that you pay upfront for the following appointment. During my first appointment I paid for the second as required - �60. The day before the appointment I phoned and asked to move the time of an appointment to later that day or another day due to work commitments. The Hypnotherapist refused to move it saying that I have to give 7 days notice which is stated on her terms and conditions. I find this extremely unfair but is the Hypnotherapist within her legal rights to do this? Is there anything I can do?

[Whickerman]

...aaaaaaaaaand you're back in the room.

Yes, they are. But only if you were give terms & conditions, or they were on show in the waiting room / reception.

By losing the hour you should have been there and basically setting aside another hour, they'd be losing the cost of one or the other, as your short notice may not have allowed time to fill the appointment. Many restaurants, hotels etc have the same policy - don't turn up and you can get charged anyway.