PC World

[Lindylou]

An elderly (81 years) old relative of mine recently bought a computer from PC World at a cost of approximately �800. She paid by credit card. Since the computer was installed it has never properly 'worked' and now just shows a completely blank screen. She has spoken to the Support Department who promised to send her a 'recovery disc' within ten working days. Two months later and she's still waiting for it to arrive!! On her behalf I contacted PC World who do not appear to want to assist her in any way. Where do I go from here?

[auzzie]

Physically take it back to PC World and demand to see the manager. Don't leave the store until you are happy with their actions. This all falls in the sale of goods act.
Did you phone the store or the general support number? Phone Head office and tell them you want to make a complaint. Was the disc being sent for your relative to set up. Should this not be the responsibility of PC World. What if she installs it wrong, PC World will wash their hands of it. Make them do it.

[wallis1007]

PC (pretty crap) world sold it, so it IS their responsibility. They will deny this as they are a bunch of con artists. They are renowned for doing this. They will blatantly lie to you about your rights. Find out your rights before you go to the shop so you know when ( not if ) they are lying to you. DO NOT let them fob you off. Be prepared for an arguement. I know this isn't much help but at least you know what to expect. GOOD LUCK.

[Oneeyedvic]

Alternatively, you can contact your relatives credit card provider. Explain to them that you are not receiving the service and that the equipment is not "fit for purpose" under the Sale of Goods Act.

Explain to them that you wish to exercise your rights under section 75 of the Consumer Credit Act 1974 and you expect the credit card company to put the system right at their expense or you require a full refund from them.

[Lindylou]

Thank you all! Unfortunately its a five hour drive from my house to my relative's house and I have to rely upon an extremely kind neighbour to assist in taking the computer back to PC World. I have contacted both the helpline and the store where the computer was purchased but, unfortunately, neither were very helpful. After having spoken to the kindly neighbour, she has assured me that she will arrange to have the computer taken back to the store where it was purchased on Friday. Fingers crossed that it will be sorted then!

[mycats]

Walk into the shop with the computer and complain very loudly, preferably on a saturday afternoon. Thats what I did, got a new computer. PC World are crap

[Lindylou]

Feedback!! My relative visited PC World this morning - a 3/4 hour drive away from her home (she's 81) and, after they tested their cr*p machine, finally it was decided that the hard drive was 'broken'. Pardon?? Anyway, to cut a long story short - PC World are sending a 'technician' around to my relative's house (on Monday....) to sort it out i.e. repair it. I won't hold my breath! Why couldn't they just replace a machine that sold blatantly 'unfit for purpose'?

[yummymummy]

Because they themselves are not satisfactory quality and fit for purpose. Boycott!