Faulty goods but no receipt

[lizwizz]

What rights do I have over returning a rucksack that has ripped at the seam? The shop manager has accepted it is faulty but is not willing to even exchange it without a receipt. Do I have any rights or should I just chuck the rucksack in the bin?

[Katy May]

Have you got a record of the transaction on a bank statement? I've successfully exchanged things when I've been able to show a bank or credit card statemetn as proof of purchase.

[Amber1571]

Hi lizwizz,

Katy May is correct. If you have a cheque stubb, bank statement, etc. that is, by law good enough.

[Ethel]

How long have you owned the rucksack?

Is it a specific make that can be bought in many different stores or a retailer brand?

[Mark_G_]

You have full rights over the product, an exchange is accepted without a valid proof of purchase, although the tags weather attached or detatched would be an advantage, the Sales Of Goods Act states that you have 7 days to return faulty goods. Before a purchase can be made by a sales assistant the product must be:
...Of a satisfactory quality
... very very similar or as described
... Fit for purpose
If a retailer suggests you can't return faulty goods they are committing a criminal offence.
Hope this helps!

[Mark_G_]

Sorry, i posted previously that you have 7 days to return a faulty good, its actually 6 months, after 6 months the seller has to the right to ask for proof that you havent damaged the goods.