I don't suppose Kingswood realised that you are an extremely helpful member of the local Library staff who via AnswerBank helps find out answers for your customers. I've often thought how lucky the people who use your library are. If you're so helpful with things like quizzes and crossword clues, I expect you're equally helpful in other areas that we know nothing about. I really hope that you are appreciated and - perhaps more important that you feel valued and appreciated.