lost mobile phone on contract

[adnama]

my friend has lost her mobile phone after only 3 weeks and she could only cancel with in 2 weeks is this right that she will have to pay �40 for 18 months for something she has lost so cannot use

[ruthiebabie]

If she didn't have phone insurance the answer is most likely to be yes.

She entered into a contract with the company - its not their fault that the phone is lost.

Some household contents policies let you claim on them - could she do that and get a replacement handset?

[bednobs]

yes, unless it was insured against loss. coulkdnt she buy a cheap hanset, and get the phone company to post her number over to the new sim card?

[Goodsoulette]

They will send her a free sim card if the handset was uninsured. If she can afford a new phone or a phone at all get her to post a wanted add on freecycle for a handset that is compatible with her simcard.

[phil87015]

I'm afraid to say that it is, unless she has phone insurance. Its very harsh, why doesnt she buy a cheap payg handset, has she lost her simcard? If so she should have reported as lost or stolen, so the network provider will block it.

[bekka]

Most contract deals come with the first 3 months insurance free...my last two did anyway...after 3 months they debit you so much a month for the insurance unless as i did you cancel it.

Get her to check the contract details.

What phone company was it?