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They rely on you missing the deadline for claiming your cash back. I know for certain that all the paper work for both mine and my partners were complete. Its simply a case of sending in the first 6 phone bills, along with the claims voucher, then the next 3 phone bills and the voucher, and finally the last 3 phone bills and voucher. They paid both of us the first cash back. They are now over 6 weeks late paying the 2nd cash back. We have both telephoned them and e mailed them asking for the money to be paid, and every time they make promises they do not keep. Finally, they said that both sets of paper work (3 phone bills and a voucher) were incomplete. I now know its a scam they are trying to work on me, and many others. I have proof that they are in breach of their own T&Cs by not paying on time. I was just wondering if its worth pursuing the third payment through the court, as they are claiming it was incomplete.I have already told them I am starting court proceedings against them, but all I got was an e mail informing me that the paper work for the 3rd claim was incomplete