British Gas. Who can I complain to?

[Yodel]

I am fed up to the back teeth with British Gas not sorting out a billing problem despite 20 phone calls to them, plus a letter to customer service (no reply received!). I have now received a letter from their solicitor threatening legal action if the bill is not paid (it's an amount relating to before I moved in and I truly don't owe it). Can anyone please tell me the name of someone high-up in British Gas to write to and complain. Also is there an official body of some sort that I can write to about their treatment of me? Thanks in advance.

[weeal]

http://www.ofgem.gov.uk/Consumers/Pages/Consum er.aspx

ofgem is the regulatory body for this, I too will be contacting them if British Gas dont pick their socks up, theyre hopeless

[Yodel]

Thanks Weeal. Couldn't agree more....gobsmackingly hopeless!

[weeal]

yeah but theyre not the worst !!! frightening isnt it

[jedimistress]

Definately not the worst. Welsh Water is worse. They completely ignore you.

[lou 26]

awwww I had a similar thing happen to me with British Gas! theyre useless! IN the end I called energywatch who told me they have their own line to British Gas and to call them because when you phone Brit Gas yourself you get the frontline staff who fob you off. I called the number they gave me (dont have now unfortunately or id pass it on) but if you call Energywatch and ask them they should give you the number to call. My probelm was sorted as soon as I said Id contacted Energywatch. I also wrote British Gas a letter of complaint and on the envelope addressed it to the managing director, marking it private and confidential. I received a reply within a week with a cheque for �40 for the inconvenience Id had.

http://www.energywatch.org.uk/

Or you could try contacting the folowing

http://www.thisismoney.co.uk/britishgas

Good Luck, hope you get it sorted soon xx

[lou 26]

Ive just noticed a phone number on the last link i posted for financial mail readers who can't get their problems sorted through the "normal" british gas channels

the phone number is 0845 073 0017

[Yodel]

Many thanks for your input. Have just written another letter advising them that I will refer the matter to Energywatch if they don't sort it out. Hopefully that will kick BG into action.

[lou 26]

I knew I must have it somewhere! Ive hunted high and low for that phone number energywatch gave me and found it! lol

Its 0845 607 0870

I would call it and tell them youve already spoken to energywatch