Overseas call centres

[badhorsey]

I want to change bank away from The Abbey - which banks do NOT outsource their call centres to the Indian subcontinent? I'm sick of dealing with scantily-trained staff working from a script.

[stevie21]

In the meantime, dial the 724724 number and choose option 4 for youth banking and you won't go through to India.
Is it the fact that your bank employs people in India that you object to or just the fact that you have to deal with them and they're rubbish?
If it's only the latter then choose option 4 for the time being.

http://news.bbc.co.uk/1/hi/uk/4121934.stm
"Other banks including Halifax, the Royal Bank of Scotland, NatWest and Nationwide said they did not have call centres in India, so were unlikely to be affected."

[badhorsey]

I don't really care where the call centre is based, as long as they can offer a decent service. Abbey are absolutely appalling.

Thanks for that!

[twiglet4frog]

not sure but i am thinking it was alliance and leicester that set up a call centre in britain and asked why the chose britain as opposed to india like other banks they said they hoped to cash in on customers choosing to have english customer service based call  centres and that the extra costs of having it in the uk against india would soon be compensated with the increase in customers to the banks

[spudqueen]

The 'newer' banks, ie those that used to be building societies are not 'clearing' banks, unlike Barclays, NatWest, etc. This means that all their banking has to go through one of the clearing banks. If you are looking to change banks I'd stick to one of the big ones.

[mystress]

As an Ex~BT staff member,made redundant when my call centre job went to India,I do sympathise with you badhorsey.

I regret from what has happened that there is NO concrete guarantee of any Call Centre staying in the UK,you can just never second guess any large business.

However,have you heard the latest? Some Indian Call Centres are now recruiting UK "English Speaking" staff to work in Indian Call Centres as Supervisors.This is help the Indians with their English pronunciation!

Fancy working in India,at a Call Centre?The Salary,oh dear,the same as the Indian workers get,about �250.00 per MONTH!

[dmsjps]

I'm with First Direct. They don't have any branches except their one office in Leeds, but they're a division of HSBC, so you can pay in/withdraw funds from any of their branches. It's 24-hour internet and telephone banking and unlike the HSBC, who do have their call centre in India, all the First Direct people are in Leeds.

[badhorsey]

It makes you wonder; where exactly do Indian banks outsource their call centres to?

Here's my guess:

www.badhorsey.net/gallery/indianbank.gif

[larakitten]

where are you based badhorsey?  Bank of Scotland/Halifax do not use foreign call centres.

[stevie21]

From the moment that Abbey opened their Indian call centres they've had people from the UK out there training the staff.
These same people who train the recruits who work in the UK call centres so, in theory, they should be trained to the same standard.
I was asked to do it and declined. I went to Milton Keynes for 2 months instead (what was I thinking???)

[ann_h]

re indianbank.gif -  Excellent, badhorsey!

[Dom Tuk]

And we are supposed to be making poverty history in the world. Our jobs will have to go elsewhere to raise their standards of living and get them out of poverty. Aid will disappear but a steady job will keep them out of starvation. So listening to fat singers in hyde park does not do a jot of good. the reality is much more difficult to swallow.

[lionpops]

Banks and insurance companies who use UK based call centres only can be found on this site http://www.callukcentres.co.uk.

[PrinceRainie]

The thing is....the people in India are poorly trainied....but the people in the branches are even worse..!!!!