Broadband Connection constantlt drops off

[Trojanfarce]

My elderly neighbours recently signed up to Orange BB and got themselves a laptop to go with it.
I set up their connections and e-mail account and everything was fine for a month or so but now, every time you click on Send/Receive in Outlook, it disconnects from the web and produces error messages.
Anyone got any ideas?
TIA.

[fo3nix]

Does it work fine all other times? i.e., when browsing the web, or does it happen at other times too?

(May I suggest signing them up to gmail, and using the web interface...)

[squarebear]

What do the error messages say?

[Trojanfarce]

when they're on the web, the connection remains fine, it's only when outlook either auto send/receives or you manually send/receive or if you physically send an e-mail. the error messages that come up tell you that theeir server isn't recognised or that they aren't connected.

[rojash]

Could it be that they've checked the "Hang up when done" box in Outlook's connection options? (Assuming they're using a modem not a router).