i am sick to the back teeth of bt and its indian call centre, ive had nothing but trouble with them for months and have had to speak to someone with who its very hard to understand, ive had to ask them to repeat themselves time and again, told them i dont understand what they are saying, ask to be passed to someone who i can understand only to be asked if my problem is solved yet, i too have said that im sorry but i cant speak with you know because im out away from my pc/phone only to be asked if i can switch the pc on, whats that all about? and all this from someone who call themselves, peter, john sarah, margaret or similiar! do they really think we are stupid, ive hada seceral emails asking me to fill in a survey about the customer service and how i think it could be better, and i said every time get someone who speaks english fluently first.