Secure Area Problem

[Queely]

Hi. A problem has developed with my PC. I can surf fine, but if I have to log in to a secure area to order goods etc I get a message that there is a problem. I have tried my laptop using the the same cable into the telephone point, which works fine. Anyone have any ideas?

Thanks

[ACtheTROLL]

give us a clue
what O/s/browser/error message exactly?

[Queely]

Hi. Sorry, should have been more specific. The message is:

�Internet Explorer cannot display the webpage.

Most likely causes:
� You are not connected to the Internet.
� The website is encountering problems.
� There might be a typing error in the address.�

I am definitely online, but it is only when I want to go into a secure area to place an order for something that this message pops up. Have tried all the cables on the laptop and they are working fine. Any help gratefully received.

[ACtheTROLL]

ok

the first thing to check are your settings
go to
tools | internet options | advanced
(easies here is just to reset to defaults)

then still on the on the internet options panel go to security and - unless you have a particular reason for using other settings ... go for medium high (the default) on the internet options)

see what happens

also .... if you haven't already - consider upgrading to ie7

if that fails

try downloading firefox from http://portableapps.com/news/2007-12-05_-_fire fox_portable_2.0.0.11

it's fully self contained .... so you don't have to risk your existing settings - and will prove a point (if all else fails).

[Queely]

Thanks - will give it a go - Happy New Year!

[Queely]

Thanks ACtheTroll! Firefox is working fine. Assuming it is a software rather than hardware problem. Thanks again!