Same as you, sent off in September and had priority number. The gadget came in November but wasn't working properly, the LCD display was all broken up so impossible to read accurately. I managed to get hold of a phone number, the chap told me he was clicking to send me another while I was speaking to him and asked me to return the faulty one; as I had the original packing he said I could highlight the return address without paying postage, which I did the same day. But I still have not received the replacement - I assumed they were awaiting supplies and did not want to waste more money phoning. I should have known better - last year the language translator (which I had promised to my grandson) never arrived. Eventually, after several emails and letters, I got my �9.99 back.