Overcharged at an online shop. What should i do?

Geo | 21:00 Thu 17th Jan 2008 | Shopping & Style

3 Answers

I purchased an item from a website in America; the product value was around �32 + �1.50 for conversion charges. My account seems to be down approx �67. This would lead me to believe that I have been charged three times for the item (overcharged twice). At the moment the transactions haven't appeared on my online statement, only what my available balance is. I should be able to tell in the next few days when the transactions appear on my statement. . If this has happened to me what actions should I take? Bearing in mind this is a visa debit card.

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pink-kittens

Your bank will charge for the conversion too don't forget - most likely they wil anyway.
Did you pay direct from your BA?
Was the conversion you paid for the web sites charge?

Geo

Question Author

The conversion was charged from the bank. I have no problem with that. It is standard procedure when you purchase items in a foreign currency, they convert them at the current exchange rate and ad their charge on top, in my case their charge was �1.50.