faulty prizes in competition

[allotment10]

not sure where i should put this, but maybe one of you might be more clued up than me over these matters,
i won one of the laptops that was ran in the tesco prizedraw (october) recived it in end of november, had loads of problems with it, kept trying to sort it out, and now have found out it could be a CPU fault or on the motherboard !
have been in touch with the tesco people who ran the comp, they just keep promising to get back in touch but never do, i have emailed, phoned etc, sent all the details with emails to verify, but they still don't seem to want to know, can anyone advise me what else i can do ?
thanks for any help.

[allotment10]

Thank you zacsmaster, that's not the email i've been using to send them all the details, so i will now use your link and start again with them,
thanks so much for providing the link for me , hopefully might get somewhere now
lottie.

[Whickerman]

Tesco in New Ross, Ireland, have been blatantly breaking the law by refusing to refund on faulty laptops, referring the buyer to the manufacturer for help. When challenged, customer services there stated that they simply wouldn't refund as then they'd be at a loss until the manufacturer paid them. This is a direct violation of Irish law. I see no reason why they'd treat UK customers any differently, and the fact that you got it for nothing would possibly mitigate against them going any way towards rectifying your problems.

[allotment10]

fair enough, whickerman, but the fact of the matter is that it was a competition, and the T& C's of the comp (which i have studied) stated that the prize was valid, and would be delivered in full working order, i have been in touch with a few of the winners , (3 of which also are having problems with thiers as well,) but the majority of the prizewinners laptops are ok, i have been in touch with the manufacturers of the laptop, who said because it was a prize, the tesco competition runners are liable for the prize they promised, a fully working laptop, if i had bought it, then it would be a different matter, so even though i 'got it for nothing' they should honour thier prize which they put out on competitions.
Otherwise they should headline thier competions
'win a faulty laptop that needs repairing'
lol

[Whickerman]

I totally agree - just pointing out that, here anyway, they're not exactly noted for their after sales service!

Good luck by the way - hope you get your prize.

[allotment10]

lol, whickerman, suppose it's up to the people to keep ranting on to them , then they might get thier act together, :)
thanks for your reply, i hope they sort the flippin thing out soon as well,and i won't let it go till somethings resolved anyway :)

[north star]

You have the same rights as if you had bought the laptop from tescos - Sale of Goods act etc.

[allotment10]

Thanks north star :)

[SRH]

If you get no joy contact your local paper - they always love a good consumer rights story

[allotment10]

Thank you SRH,
good idea :) if i get no joy , i will def do that :)

[tufty7]

Why not buy the book " how to mend your own lap top" by J R Hartley, after all every little helps........

[allotment10]

LOL, might just go and get one of them tufty, would no doubt come in very handy :)

[allotment10]

Have now got it sorted, tesco got in touch with acer, acer arranged for the laptop to be sent back, (no cost to me) They admitted there was a fault on the laptop, so now have a brand new laptop working perfectly ,
thanks to all of you who replied and helped me out :)
lottie.