Broadband going down

[Jillius]

We have BT broadband and we pay a fortune for it and it goes off continually. It is on for ten minutes then goes off for ten minutes. They should get their act together or reduce the cost. It's ridiculous. Anyone else have trouble with theirs ?

[Tichfield]

I can't remember the last time I had a problem with my BT BB. It was sometime last Summer when it went down for a couple of hours.

[Jillius]

Well lucky you !!!

[sir.prize]

Jillius. I can understand your frustrations with BT. However, they are not the be all and end all of broadband. do you know if Virgin Media cable (fomerly Telewest) is available in your area? Hopefully it is and today's Daily Telegraph has some fantastic news . . . . have a look at this

http://www.telegraph.co.uk/money/main.jhtml?xm l=/money/2008/02/13/cmbroad13.xml&DCMP=ILC-tra ffdrv07053100

Good luck

[Tichfield]

Well unlucky you jillius !!!

Get on the phone to the Indian call centre and complain.

[Jillius]

Thanks sir.prize but I think we have to stick with them for a year as part of the contract, but we will certainly have a look at changing. We live in the middle of nowhere though so i know we don't have much choice.

Tichfield, I want to ring up and complain but I can't understand anyone in the Indian call centres lol !!

[Postdog]

I'm on BT. When I had a problem, it wasn't the broadband going wrong, but the equipment instead. Could that be the case here?

[matt1e]

right I have had a lot of bother with my BT line but its now sorted after loads of arguments with indian call centres who couldn't understand my geordie accent.Basically I had exactly the same probs I wont get too technical here but I disconected my ring wire from the line box which improved the snr and helped for a while but then after a few months it happened again and got worse till i eventually lost voice too.so I tested my wiring and then metered the bt line which was down to 18v ah ha should be around 50v i'll phone bt. what a night mare trying to speak to someone in england but I eventually got it sorted (new line)
now here is a word of warning bt will do anything to get in your house and tell you the fault is yours because then they can charge you �98 per hr +vat I had an indian woman advising me of the prices and informing me she had tested the line and the fault was in my premises and the engineer would have to have access and then I had the bt engineer phoning me the next day saying the same.but he shut up when i told him I used to work in telecommunications and that the only thing that was connected was the bt line box as I had disconnected everything else including all phones
so i got a new line ran in and its been great ever since
now it could be that your problem could be in your internal wiring/ bbfilters / length of line etc best way to test it is to try and plug your modem directly into ur line box and see if that helps also use bts engineering facility and have a listen to see how much noise is on the line to do this dial 17070 then option 2 when prompted and have a listen

[weggiewabbit]

That's an unacceptable level of service! I think you might well have grounds for terminating the contract early on that basis.

I use VirginMedia's cable broadband (used to be ntl) and never had problems of that sort. I've only had one problem with them in about 6 years. I lost my connection, phoned India who said it was the modem and sent me another one ... which was wrongly labelled with the code number ... they sent me another one ... still didn't work ... eventually they sent an engineer, who found that the problem was with the splitter outside the house, which I suspected all along. Took me a month to get back online. Other than that, it's been great.

The lesson is - don't believe what they tell you!

[ACtheTROLL]

It's only an unreasonable service if you follow the steps
first remember that it's not a line and an adsl - its line+adsl ...if the line is noisy .... the adsl is likely to be affected

disconnect everything but 1 phone (preferably plugged in to the NTE5 where the outside line terminates)
report the line - if poss on the bt.com website which will do a line test that you can see.

there is a problem with the modem chip used in 95%of routers .... a noisy line results in exactly what you are experiencing - on... off ,,,,on...

remember that while bt may not be that good .... the competition have fewer engineers available ... and so are even more eager to bog it off

bt isn't better it's just not as bad as the others

[squarebear]

I used to have the same problem with it dropping all the time until I put filters on all my landlines. Now it works a treat.

[Jillius]

I have got filters on squarebear but it's still happening :-(