Return of unwanted mail order goods

[FaitlyEvil]

I ordered a guitar from a reputable dealers website, but have ended up with the wrong one. They claim its the one I ordered, I say its not. The invoice also says the wrong guitar. They are willing to take it back but want to charge me for postage. I thought there was some kind of law about if its sent through the post you have 7 days to approve it and have it collected if its not what you wanted? I feel as if they have sent me the wrong guitar and im having to pay for it.

[Ethel]

Goods bought via mail (including online and by phone) can be returned for a full refund within 7 days of receipt.

However, the law does not specify the cost of return postage and it is up to the retailer to specify the terms and conditions and the buyer to read them.

This is the 'cooling off period' relevant to the Distance Selling Regulations but I would expect a full refund including all postage costs as the wrong item has been sent.

Call them again and ask them to send the correct item and a pre-paid shipping label so you can return the other one.

If you paid by credit card they may be able to help you.

[SlackAlice]

Ethel's back :)

[Mamjet]

you ordered the wrong guitar obviously. why not admit it? Lying about this and trying to claim delivery charges you're not entitled to could be a criminal offence.

[spaced]

"guess who's back, back again"

[chazza]

If it was a reputable dealer, you should have an email back from them stating which guitar you ordered.

Send them a copy of this to prove your case

[FaitlyEvil]

Thank yoy for your answers, especially Ethel.

Mamjet: Get f*cked, you dont know anymore than I've written here, nor do you know me.

[Mamjet]

Lovely response from someone just trying to help you. Grow up.

[FaitlyEvil]

How is accusing me of lying in any way helpful?

[Mamjet]

By trying to make you see how ridiculous your story is. Drop it now before you land up in prison.

[FaitlyEvil]

ridiculous? try looking at the reply you just made

im not wasting anymore time on you

[Mamjet]

ok, enjoy your guitar. i'm sure people like you never feel any guilt anyway.