Sky TV

[Unsureme]

I am an existing customer with Sky and want to upgrade to Sky+. However,according to their Website Sky + is �99 with �60 installation for existing Customers,New Customers are only charged �30 installation. Is this fair on loyal Sky Customers and anyone know how,apart from cancelling and starting up again, I can get round this? Thank You for any replies.

[vehelpfulguy]

It seems at the moment Sky, Virgin and other companies are offering all sorts of deals for "new customers" when us mugs keep paying out the full amount every month.

(When I complained to Virgin recently I did negotiate a deal to upgrade from 4MB to 20Mb broadband at a special price but I am still paying more than a new customer would for their first year).

I think it is something we have to live with, these companies will offer deals to get new customers, knowing that over time they will repay any discount offered up front.

You could ring Sky and try getting the Sky+ box for �99 with fitting for �30 but that is the best you are likely to do.

Fitting a Sky+ box is quite a lot of work. They have to upgrade the Sky LNB on the dish AND run an extra cable to your new Sky+ box.

[Unsureme]

Thanks,vehepfulguy,I appreciate your comments. I already have a New dual LNB and twin cable fitted and thats what's bugging me. Installation for me is only Plugging Sky+ Box in and re-routing a bit of Cable. It still cuts no ice with them,though,they still want the full �60.

[fizzyBee]

Unfortunatly you cannot cancel sky and then start up a new contract to take advantage of a new offer. If you have been with them in the past 12 months then you are still classed as a customer even if you're no longer recieving their services so you'd have to wait a year before you could sign up as a new customer again. It possibly would be different if you have a partner who could sign up as a new customer if you cancel but I know they ask if anyone in your household has been a customer in the past 12 months. It's worth phoning to find out I guess.

[Unsureme]

Thanks,fizzyBee,It looks like I'm stuck with what I have.At one time there was a bit of latitude when you rang, so you could negotiate,not now,though.

[Mac70]

Actually, there is a workaround, and this came from one of Sky's customer advisers.
If you are no longer obliged by contract, you can cancel then have your partner start a new account as a new customer.
It doesnt work if you are single.

If you are a long standing customer, sometimes you can bully them into a better deal, as we did.

[knobbynonuty]

Sky do seem to have you by the nuts about this.

Try phoning them and say you want to leave them and go to virgin then they will ask you why. then say well virgin have come up with a much better deal for me than you can and I am sure that they will make you a better offer.

Try it, it works.