Warners Gunton Hall

[Dee Sa]

I was there last weekend and everything went wrong, the star turn [ David Copperfield] was cancelled and second rate comedian & singer put on in his place, we paid �21 extra for a birthday pack at our table it consisted of balloons, streamers and a bottle of sparkling wine, but bring your own cake- we did, but the cake failed to show up , I complained and they said never mind you can have the table done again for free and the next night the cake still didnt show up again ! [ after that we said it will be stale by now - keep it], the shower didnt work in the bathroom and there were and all over the tea and coffee in the chalet.. Who should I complain to, because complaining whilst there obviuosly had no effect.

[eihpos]

Do they belong to any travel organisation ( I only know ABTA) Or otherwise ring their customer services line and don't be fobbed off. You're not the first I've heard say these holidays were a disappointment. Next time you fancy an adults only break book a Thomson Gold Holiday - I'm sure you will enjoy that

[Dee Sa]

many tks, only trouble is it must be in the UK for health reasons.

[vehelpfulguy]

I remember you asking about this trip a week or so back and how you were going there as a carer with people in wheelchairs.

Sorry it all went wrong, does not sound good at all.

Here is the Contacts detals for Warners.

http://www.warnerleisurehotels.co.uk/index.cfm /Contact_Us/1512

I would send an official letter by post direct to the "Manager" at Gunton Hall.

I would also send a letter by post to the owners of Warners who are Bourne Holidays Ltd, their address is at the bottom of the web page.

If you make enough "fuss" they may give you a refund, or maybe vouchers towards your next holiday (assuming you want to stay at Warners again)

[Dee Sa]

vehelpfulguy, tks for advice , have sent recorded delivery to MD of Bourne Holiday with cc to Gunton Hall today, will keep you posted okay ?
Dee