Network Problem

[Myriad2112]

Hi there, can any techies help me.
I have a BT router connected to a laptop and the network connection has stopped working. It works with my other laptop and I have tried reinstaalling the software and also tried using different ethernet cables and USB cables with no sucess. Any clues anyone?

[Ethel]

Have you turned off the wifi on the laptop which won't connect?

It can be scarily easy to do by mistake

[mech29]

Hi, Myriad, Pressed the reset button on the back of the router that should help you!

If not unplug the router for about 30sec, because i had to do that sometimes it always help's me,

If that fail's ring BT, and ask them for a new one,

Good luck!!