I worked at a video rental long time ago, a guy came in and started shouting and was trying to grab hold of me over the counter. Reason because I asked his younger brother to leave the shop as he was a shop lifter. I phoned police and told them, no one came, 15 minutes over and I was listening to all his rubbish, customers tried to intervene but in the end started leaving, no good for business. I decided to come around the counter and asked him to leave, he punched me, I was on my knees, with nose bleeding and he was kicking me, I got up, grabbed a shutter bar and then it was my turn, I broke his two ribs, one arm, and then police arrived. Result, Well according to them I assaulted him, No use of my customer witnesses either, asked about my phone call and was told that at that time he was not attacking me. Lesson, well next time wiat till person really attacks you then request him to let you make a phone call and call the police.