News1 min ago
Dell problem Ireland
Hi:
I'm having a problem with Dell here in Ireland, which seems to grow larger everytime I speak to someone in their mis-named 'customer service' department. All roads to management go nowhere and I can't even obtain an address from them to get in contact with someone in sales or service management to resolve the issue. I'm trying to handle the problem locally, so I'm avoiding the Dell US contacts if possible.
Does anyone know how or who to reach here in Ireland to get a problem resolved? Is Tim McCarthy still the GM of Dell Ireland Sales (I was told by a Dell rep that he was not.) Any direction that you'd have would be greatly appreciated! Thanks!
Answers
No best answer has yet been selected by Eiregirl. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.Tried with no luck. Have also tried reaching their Irish sales centre in Bray but cannot get past initial person who answers the phone. It's weird. I'm not being rude and my problem isn't substantial (yet) but it's like dealing with a brick wall for all the response I'm getting.
Most of my calls have been directed back to 'resolution experts' and 'customer care' which all seemed to be based at an outsourcing centre in Asia. Not like that is a problem in and of itself, but the people I have spoken to there don't have a clue how to help and keep telling me that they'll call back in 24 hours after doing more research. And then there's no call. I've had this computer, by the way, for a whole entire day.
In the end the head of DELL UK phoned me at home, and offered me a very attractive deal. But I refused as their service was so sloppy.
You could email [email protected], and tell them of your woes.
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