Stringray turning off

[patjoe]

i use a stringray modom for broardband and
it's keeps turning of have all the new updates and it;s keep turning yellow
i use a power usb hub with it we have a network in house

[lisaj]

You might want to check with BT what the signal to noise ratio is on your line - too low, and it don't work properly :-(

[moonacre]

It is a well known and documented problem. The root cause is that this modem (can) draw current in excess of the USB standard (500ma?). Often a powered hub is an answer but not always as you've discovered - apparently the chipset used in the hub is critical. There are also known conflicts with certain motherboards again, especially those based on certain chipsets (that's the motherboard not the main processor). Bios changes can be effective here. Some people have even found that earlier versions of the modem software work better. Very occasionally it is just down to a duff modem which has to be changed. Answerbank isn't an effective medium for diagnostics so your best bet is to search the appropriate newsgroups for advice or visit http://www.adslguide.org.uk/ or http://www.broadband-help.com/home.asp or http://www.cspry.co.uk/computing/adsl_uk.html. The signal to noise ratio on your line is unlikely to be the issue. Your line will have to have been tested (and passed) to get ADSL and in any case ADSL in this country is RADSL which just steps down the connection speed if line quality drops.

[moonacre]

Of course I should also have said that there is a chance that the card in your local exchange that you are connected to may be faulty (you weren't specific about which light on your modem was amber - amber can mean you've lost sync with the exchange). You should report a fault to your service provider in any event.

[lisaj]

moonacre is right on the SNR issue: it was the problem when my old stingray didn't work, but that was before RADSL was implemented.