Tell her to call the hospital again and demand a midwife come out to see her. They should at least come out to check her BP and baby and see if shes dialating and if so, how far. If she is 4cm, established labour, she should insist on the midwife staying with her and asking for gas and air to help with the pain. With my first pregnancy, my wayers didnt break until after I had had an epidural and with my second, they didnt break! After baby was born the midwife said, so wheres your waters then? lol
How long are her contractions lasting and how far apart are they. Also, how far from the hospital is she?