News5 mins ago
My Rights regarding a Guarantee
5 Answers
I am not sure if this is the right thread, have already asked it in 'Law' but here goes ... I bought a Panasonic DVD recorder at a well known department store around four months ago, it worked fine when I bought it, but now it is not working properly and the store took it back to be repaired three weeks ago. They said it would take two weeks to repair, when I enquired why they still had it, they say it is going to be another two months! They haven't given me a replacement to us. I wondered how I stand. Could I demand (1) a replacement while they are repairing my DVD player; (2) an extended guarantee when it eventually is returned as it is going to take so long; (3) or say I don't want the original DVD player back, and ask for a new one with a full year's guarantee � there must be something seriously wrong with mine if it is taking so long to repair !
Answers
Best Answer
No best answer has yet been selected by smurfchops. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.Unfortunately, once you agree to a repair, you give up your right to a refund.
That said, the Sale of Goods Act refers to 'reasonable' which is not defined.
I would suggest that you initially don't demand, but 'suggest' in polite terms that the manager either give you a replacement unit (with a 12 month guarantee) or refund your money.
If he doesn't do that, then ask for his / her name and also the head office address - that makes clear to him / her that
you will take things further.
If they do that, then post back and I (or someone else) will tell you how to proceed further.
Try to be nice - people want to deal with nice people who ask politely - not angry people who demand.
That said, the Sale of Goods Act refers to 'reasonable' which is not defined.
I would suggest that you initially don't demand, but 'suggest' in polite terms that the manager either give you a replacement unit (with a 12 month guarantee) or refund your money.
If he doesn't do that, then ask for his / her name and also the head office address - that makes clear to him / her that
you will take things further.
If they do that, then post back and I (or someone else) will tell you how to proceed further.
Try to be nice - people want to deal with nice people who ask politely - not angry people who demand.
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