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Thanks voltr4m4x,
We have already parted company with the agents as we felt that they never really did anything other than take their comission. We always felt as though they were 'on his side' - eg - he demanded a new cooker from us, even though it was his cooker that was broken (property was totally unfurnished) and the agents said if we did not provide him with a cooker that they would speak to their solicitors! They backed down when they checked the facts that it was actually his cooker - but this is how it has been for the last 12 months - we feel that they have been 'fighting' us rather than helping us. There have been so many problems eg the gas inspector that they appointed had to be reported to CORGI by us, and then he made off with the fire instead of simply condemning it. He now says he is no longer in business - he's just tradiong under a different name. In a nutshell it's been problem after problem and so we gave the troublesome tenant his notice and parted company with the agent. However, they are now trying to blame us for not getting in touch sooner! We feel that we should have the costs of these expenses from his bond - and from what you are saying, we are right. Looks like I'll be taking legal advice after all! Thanks again.