No Shutdown

[Shatnerfan]

My computer is not shutting down correctly. I go through thee usual 'Start-Shutdown-OK' proocedure and it goes straight to the light blue 'Windows Is Shutting Down Screen' and stays there. I usually turn off the power at the mains after abbout 2 minutes, but once I left it for 45 mins on that screen. This problem has occured four daays consecutively. What is the fault, is it severe, what is my recommended course of action?

[rja211077]

it's not severe but annoying. there are a few possible causes and most have a solution. go to the Microsoft Support Centre on the web (support.microsoft.com) and search the knowledge base with the words 'shutdown hangs' and work through the diagnoses and fixes